Frequently Asked Questions (FAQ)

Q: What are the rules?
A: Click here.

Q: Is there a cost?
A: Yes. The entry fee is $20 CAN if paying by cash or $21 CAN (includes $1 CAN admin fee) if paying by Paypal.

Q: What payment types do you take?
A: Cash or Paypal or Interac e-Transfer (formerly known as Interac Email Money Transfer).

Q: How do I pay?
A: Once you fill out the online entry form and you verify your selections, an email will be sent to you with the payment details.

Q: If I win how do I get my money?
A: The same way you paid your entry fee will be the same way you will get your winnings.

Q: Is there a minimum age to enter?
A: Yes. You must be 19 years of age or older to enter.

Q: I don't live in Canada, can I still join?
A: Yes. As long as you can pay the entry fee then you can join.

Q: Do you have a document describing your registration process?
A: Yes. Please click here.

Q: Who are you and why are you providing this service?
A: My friends and I have been running a soccer pool for past World Cups and European Championships since 1996. In the past we have always used Excel spreadsheets to do the pool, but since 2008 we have moved to an online version and invited more people to join. The World Cup 2010 pool and the 2008 European Championships pool were a great success, so why not continue the fun!

Q: Do you have examples of past pools you have run?
A: Yes. Past pools can be seen here.

Q: Can I submit more than one entry?
A: Sure, more the merrier. Just for each entry please use a unique username.

Q: I entered the pool but I want to change some of my selections before the tournament starts, can I?
A: Yes. MyAccount allows you to login and make changes to your selections before the tournament starts.

Q: What is MyAccount?
A: MyAccount is your own personalized account where you can login and see your picks and if you like make any changes to your selections before the tournament starts. More details can be found in the MyAccount Help page.

Q: I entered the pool but I am not receving any emails, why?
A: The emails are sent out using a PHP script and the mail() function. Some mail programs have installed filter software that may prevent these emails from making it through. Try and see if this filter can be removed to allow emails from the roecken.ca domain. All emails will be sent from euro2012@roecken.ca. NOTE: Hotmail users, please check your Junk folder for these emails.

Q: If there is a tie and even after the tiebreaker is used there is still a tie, what happens?
A: If there is a tie even after the tiebreaker, the combined winnings would be shared. For example, if there is a tie for 1st even after the tiebreaker, the two players would share 40% (50% + 30% split by two) of the total each. A tie for second and third would be a share of 25% (30% + 20% split by two) of the total each. A three way tie would share 33% (100% split three ways).

Q: What Internet browsers are supported?
A: This web site has been tested on Internet Explorer 8+ and Mozilla Firefox 9.0.1+.